FAQ
Frequently asked questions
Answers to common questions about ordering, payment, and research-use policy.
Who can order from COREXAU?+
Orders are accepted only from individuals representing a qualified laboratory research environment. By placing an order you confirm the material is intended exclusively for in-vitro / laboratory research use.
Are products supplied for human or animal use?+
No. All products are sold strictly for laboratory research purposes only. Not for human or animal consumption. No therapeutic, diagnostic, medical, or performance claims are made.
What payment methods do you accept?+
We accept cryptocurrency (ETH, BTC, SOL) and AUD bank transfer. Eligible crypto orders receive 5% off unless a non-stacking promo applies. Card and wallet payments are not currently available.
How is pricing structured?+
Catalogue prices are in AUD per listed unit: research vials or the stated accessory pack. We do not offer kit, stack, or bulk pricing.
Do you ship internationally?+
The current destination scope is Australia; fulfilment is through our partner in China. Shipping charges and timing require confirmation before payment. International sales are not enabled.
What is the current fulfilment timeframe?+
Orders are processed after payment is confirmed. Dispatch timeframes vary by compound, destination, and carrier, and are communicated on a per-order basis.
How do I track my order?+
Sign in and visit My Orders to view status updates and tracking information once dispatched.
Do you provide research, medical, or usage guidance?+
No. COREXAU does not provide medical, health, veterinary, performance, or professional advice. Catalogue entries contain compound information for research reference only.
What is your refund policy?+
See our Refunds & Returns policy for cancellation, damaged or incorrect item requests. Any rights that cannot be excluded under applicable law remain unaffected.
Still have a question? Get in touch.